Incorporating inevitable Change into an Organization - Free Essay Example

Sample details Pages: 6 Words: 1730 Downloads: 1 Date added: 2017/06/26 Category Economics Essay Type Argumentative essay Did you like this example? In the recorded history of mankind, the only thing that has remained constant is the tendency of change (Paton and McCalman 2008). Heffron (1968) mentions that change is inevitable for individuals, organizations, and society, such as technology changes, values and attitudes change, goals and needs change, resource availability changes, laws change, political control of government changes (p:152). Organizations are faced with an imperative demand for change. Don’t waste time! Our writers will create an original "Incorporating inevitable Change into an Organization" essay for you Create order In order to incorporate change towards betterment and success, change management is necessary. The management of change in organizations is a combination of managerial activities that set and install new values, norms, behaviors and attitudes, and processes within an organization that develops new ways of doing things and helps overcome potential resistance towards the change. Resistance is avoided by building consensus among the stakeholders for proposed change/changes and by incorporating customers aspiration into the organizations output and which can exceed their expectancies in a better way. Change management involves planning; testing and implementing various transitional aspects of proceeding towards a new organizational structure or business process (Gai, 2003). It should be recognized that the difference in the organizational structure i.e. shapes, size configuration and value styles, necessitate different change management approaches. Factors Promoting Change Champy and Nohira identify three major drivers of change. They mentions that there are three major drivers stirring organizational change faster than ever before are as follows: technology, government and globalization (Champy and Nohria, 1996). Technology, increasingly forces organizations to re-structure their business operations and processes by providing newer and better ways of managing information. It also help creates new business models that were earlier not possible. The impact of technology can be understood within the context of Koberg framework of change which is developed on the previous work of Herbig. This framework identifies change as: ÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦ procedural (management-determined innovations in rules and procedures); personnel related (innovations in selection and training policies, and in human resource management practices); process (new methods of production or manufacturing); and structural (modifications to equipment and facilities and ne w ways in which work units are structured) Koberg et al. (2003: p.24), following Herbig (1994). Technology often brings about procedural, personal, process and structural change in organizations. However, in the prevailing business environment, globalization is acknowledged as the most influential driver of change. It has forced many businesses, of different shapes, sizes, configurations, and values styles regardless of their host economies to reform their business operations and restructure their positions to thrive in a broader and less restricted market. (Dawson, 2003:114). Globalization proposes many challenges that require multi-faceted and complex strategies to deal with change rather than a single focus strategy. Globalization brings greater demands for innovation and creativity by reducing the life cycles of products, and higher needs for cutting price and providing better quality and more value by increasing competition. Therefore, it can be concluded that the extraneous factors initiate the drive for change, while the internal factors determine how and what type of change should be adapted to meet the demand of external forces. Change Management Approaches Management literature describes various ways of managing change. These ways can be categorized as continuous or episodic, planned or emergent, transactional, transformational, rational or chaotic, revolutionary or evolutionary, adoptive or adaptive change. All these change management approaches can be applied in relation to their extent and scope of dealing with developmental, transactional and transformational change (Ackerman, 1997). It should be noted that no single approach a right or wrong, as they effectiveness depends upon various internal and external factors that cannot be quantified easily. This part of the essay concentrates of the two popular approaches of managing changes i.e. planned and emergent and soft and hard systems approach approach according to the type of change and organizational context with example. Planned and Emergent Approach When the word management is associated with change, it is very easily through of as a planned and deliberate process which come as a result of conscious reasoning and cognitive actions. It is often perceived as a rational outcome of an explicit cause and effect process. However, it is widely recognized that change often occurs in a spontaneous or emergent way. McGreevy provides a clear rationale for change management as an emergent rather than planned strategy. He mentions that when managers make decisions that are apparently unrelated to the original intention they tend to be based on unspoken, and sometimes unconscious, assumptions about the organizations, its environment and the future (Mintzberg, 1990) and are, therefore, not as unrelated, as they may seem at first. Such implicit assumptions dictate the direction of seemingly disparate and unrelated decisions, thereby shaping the change process by drift rather than design. Such changes may reflect the unconscious scanning of th e managerial landscape associated with changes in political and socio-economic environments, market conditions, competition, customer expectations and the impact of technology. This rationale for change management approach adheres to that emergent view of strategy development process first proposed by Mintzberg. Mintzberg proposed an emergent view of strategy development which does not see strategy as an essentially a linear and rational process. It is a process which does not have a defined set of objectives and main components prior to its commencement. However, it should be noted that Mintzberg acknowledges the merit in both planned and emergent approach of strategy development i.e. both the approaches can be merged to form a combination of strategy process and are not essentially mutually exclusive. He mentions that: The popular view sees the strategists as a planner or as a visionary; someone sitting on a pedestal dictating brilliant strategies for everyone else to implement . While recognizing the importance of thinking ahead and especially of the need for creative vision in this pedantic world, I wish to propose an additional view of the strategists- as a pattern recognizer, a learner if you will- who manages a process in which strategies and vision can emerge as well as deliberately conceived. (Mintzberg 1987) Both these approaches can be combined in the strategy making process change management. These approaches can combine to work like a human brain which integrates both the intuitive and emotional right side and the rational and cognitive left side. Both these sides of the human brain are essential for a sound decision. Soft or Hard Systems Approach Perspectives drawn from the soft tradition of organizational theory described to be inspired by social sciences particularly sociology-inspired, views of organisations. They tend to emphasise the informal, the qualitative and the human aspects of organizations and change management approach. The soft system approach is often called the Human relations approach. Key adherents of this approach include Elton Mayo, Abraham Maslow, and Douglas McGregor. Unlike hard systems approach, it does not view organizations from a necessarily mechanical perspective. Soft systems approach has 3 main propositions; People are emotional rather than economic rational beings: Human needs are far more diverse and complex than the one dimensional image that Taylor and his supporters conceded, Peoples emotional and social needs can have more influence on the work behaviour than financial incentives, and Organisations are co-operative, social systems rather than mechanical ones: People seek to meet their em otional needs through the formation of informal but influential workplace social groups (Burnes 1996:47). Application of Change Management Strategies and their effectiveness This part of the essay presents the application of the aforementioned change management strategies and analyses them through a specific example. For the purpose of analysis, the beverage industry giant Coca-Cola Company has been chosen for evaluation. Currently the Coca-Cola Company is one of the largest companies and no 1 in cold beverage sector in the world. Coca-Cola has a very high brand equity. The company currently offers more than 400 brands and operates in more than 200 states around the world. It is said that Coca-Cola serves 1.6 billion servings each day (The Coca Cola Company 2008). Through its history of establishment, Coca-Cola gained   during the World War II. The company became more prolific amidst the war. Despite the uncertain economic and social conditions due to the war, Coca-Cola successfully attained a status of a patriotic symbol by offering free drinks to the American soldiers across the warzones. Therefore, the victory of United States and its alli es brought intangible benefits to the company and opened a window of opportunity for the Coca-Cola Company to rigorously expand its operations by setting up franchises (Hitt el at 2007). The nature of change can be either technical or people oriented. Technical change is merely mechanical such as component upgrade change. A hard systems approach for change management is applied under a reasonable plan for this type of change as it is considered to be a change in static, isolated environment. An appropriate change management methodology should adhere to Taylors view of strategy development and therefore, should be mechanistic involving a certain amount of intellectual cognitive input. It should be basically prescribed, with clear quantitative objectives. On the other hand, change can be people oriented which is much more complex, with unclear objectives and time scales and dynamic environment. People oriented change management approach must incorporate the emotional aspect of peop le and adhere to the soft systems approach. Applying mechanistic methodologies for this type of change can often lead to failures. During the course of World War II, Coca Cola Company went through an imperative challenge of coping up with political and economical uncertainty and unfavorable business conditions. A people oriented approach for change management was required to respond to the fallout of war. At this time, instead of lying low, Coca-Cola became more active by providing free drinks to the US soldiers during the war. The company sought out to create a brand value and customer loyalty through an emergent approach. Its strategy to serve free drinks to American soldiers and its allies was without any quantifiable and planned performance indicators for change management. Through an emergent approach of change management, Coca-Cola capitalized upon the individual relationships and emotions of its consumers. The company successfully maintained its status and created an opportun ity to penetrate new markets. It successfully became patriotic symbols which ultimately lead to a better brand equity and greater consumer loyalty. It paved its way for a post war expansion. Therefore, it can be concluded that change management strategy is essentially not rational or linear and can be emergent and based on emotional aspects of consumers and employees. Changes that are not merely mechanical should be dealt with an emergent approach adhering to the soft systems model.

Child Labor Ethical Dilema - 1357 Words

Ethical Dilemma – Global Child Labor The pressure to produce goods inexpensively has driven companies to seek low-cost areas for producing those goods. In the quest to compete with low-cost discounters such as Wal-Mart, companies have been increasingly driven to overseas markets to produce their goods. Within the textile arena, especially, this phenomenon is occurring with regularity. One look at the label of the clothing in ones closet reveals clothing that was produced in Bangalore, Honduras, China, Bombay, and other far-flung regions throughout the world. As the world becomes smaller and the global marketplace increases, companies have been establishing plants in nations in which the labor costs are cheap. While many deride†¦show more content†¦Although the United States has advanced to the point that children are not generally pressed into service to help support the family, other nations around the world are still in transition from an agrarian society to an industrial age. As they make this transition, they are experiencing the same struggles, and some new ones, that the United States experienced in its early years. The dilemma, for global companies, is to decide whom they will hire. If they hire children, they need to anticipate a backlash due to the practice. Wal-Mart, the worlds largest retailer, very publicly faced a child-labor issue when its Kathie Lee line was found to have been producing clothing using child labor in sweatshop-like environments in Nicaragua, Honduras, and in the United States in plants in Manhattan (Ortega, 1998). When investigative reporters and watchdog groups revealed what was happening, Kathie Lee Gifford, the spokesperson for the line, was mortified. She took Wal-Mart to task in public statements, and stated that she was very disappointed that they had not enforced proper ethical practices in their plants (Ortega, 1998). She and her husband established a foundation and assisted immigrants and women an d children in poorer nations, and invested millions of her own dollars to address the issue. Wal-Mart established inspection teams to police the practicesShow MoreRelatedEthics Game1353 Words   |  6 Pagesunderstand how to make ethical decisions using a decision model. Ethical Issue #1-Presented during my shift We have a 16 year old pregnant patient (RB), in her tenth hour of labor. Her parents are present and have been with her the entire time. They have chosen to limit medication and assistance available citing personal reasons. Her primary nurse is (YN) is concerned that given her current status, the situation could become critical for the patient and her unborn child. The fetus is not in distress

Scenario Free Essays

Decision Form Period 5 Company____ 3 COPY I Price (per unit) Advertising Sales Corporate Identity Market research report Market 1 3090 EUR 6 mEUR MEUR Yes: ? x 2 Market 2 4420 FCU mEUR 3 Market 1 no. of ppl. Market 2 no. We will write a custom essay sample on Scenario or any similar topic only for you Order Now of ppl. Yes: ? Yes: ? Value Analysis 1 2 Sales Staff 120 90 Bid price for tender 2699 EUR/unit Relaunch (I – old) Introduction (I – new) Ecology 2. 6 4. 8 Technology COPY I – old COPY I – new COPY II – new 35 50 o. of ppl. no. of ppl. no. of ppl. COPY I RD mEUR mEUR mEUR mEUR mEUR mEUR Purchasing Input Materials/Parts 30,000 units COPY I Production Volume Production Lines Investment Disinvestment Maintenance Rationalization 50,000 units Type B no. of new lines no. of line(s) mEUR /line mEUR /line 1 3 Type A no. of new lines no. of line(s) mEUR /line 1 mEUR /line 1. 6 Type C no. of new lines no. of line(s) mEUR /line mEUR /line Production Process Optimization Investment in Environmental Technology Production Staff – hire (+) / dismiss (-) Training Non-salary costs Short Term Loans Long Term Loans Purchase of securities Dividends . 3 . 20 mEUR mEUR ppl. mEUR % mEUR mEUR mEUR % of net income Financing 5 30 COPY I Planned figures Sales Revenue* Return on equity Cash-Flow Market 1 100 mEUR % 15 10 mEUR Market 2 50 mEUR * Sales Revenue without Bulk Buyer and Request for Bids TOPSIMÂ ® – General Management | Version 13. 0 | Decision Form 8 Periods – Standard Scenario www. topsim. com How to cite Scenario, Papers

Grade Language Arts Essay Example For Students

Grade Language Arts Essay Have thought a lot about my language arts teacher today and how do not want to lose her. My mom has a teacher she used to have that has a mode that says once a student always a student and that is true for the two of us because we are friends!!!! Will still be reading a lot next year because she encouraged me to and because learned a life lesson that is what reading can do for your life and I hope I can teach my friend Jean that lesson!! Will remember my teacher forever and hope she knows that I Will miss her very much!!!!! She has changed y life because have my love for reading back and have realized that it would be stupid Of me to feel like am not a good reader or writer ever again. I have a special place in my heart for her and even though I may not be living In Kentucky when grow up Will still remember her! Will remember her until I die and when come home to see my parents may be able to see her!!!!!! Love her so much and she loves me to. We are so close that I am praying to see what the best thing is for me to do for my career and where he wants me to live. I have a feeling that e is telling me to live in Kentucky near my parents and to work at the middle school and live in New York in the summer times to work with Jean!!!!! I may go live in New York while Im getting my teacher degree so that can help Jean get the Bakery Shop started. Thats just in case Mrs Animating is still working at the middle school when I get out of college. Am going to college for a total of 8 years, but I am getting my teacher degree first and then am getting a music degree online instead with my cousin. So that means that in eleven years which hat is including 8th grade I would be trying to get a job at the middle school, will see what the lord wants me to do, but do feel that he is telling me to do that hope can do that without my friend Jean getting mad. I want to teach Language arts because Mrs Animating has taught me a lot of things emotionally that want to teach other people especially the lesson have learned about what reading can do for your life. Also want to teach language arts so that can encourage people to love to read just like Mrs Animating has done for me.

3M an Innovative Organisation

Main factors that make 3M an innovative organisation The 3M story is a story of innovation that transformed failure into success. It also is a story of well-motivated individuals who knew how to create original ideas and make them commercial products customers need.Advertising We will write a custom case study sample on 3M: an Innovative Organisation specifically for you for only $16.05 $11/page Learn More Innovation is the life-blood of 3M. The people behind the organisation are innovative from the very start. They were five businessmen who didn’t recognise the meaning of failure. From the start, they knew they had to apply innovations because as they decided to dig deeper into the realm of business, they had to encounter difficulties. They didn’t find the right ore mine for their product; instead they found something else. The founders were looking for a mineral deposit so that they could process it and make it their primary product. But the mineral ore proved to be zero, or perhaps a sham, a wrong information that the original founders may have gotten into. They could have surrendered, put their cards on the table or inform the shareholders and the other stakeholders that to continue would mean more losses for the company. So, it was better that they pack up early, go their own separate ways, start anew and spend or divide what was left of their money. But they did not surrender. They did not translate failure into despair; instead they looked for other ways to find new product or new business for their struggling new company. Failure motivated the young founders of 3M to be creative and innovative, slowly allowing the small organisation to move, to survive for years until it grew into a global organisation, becoming a hundred-year-old company now experienced in the art of business. The company now manufactures products like sandpaper, fibre optic cables, commercial and industrial products, health care products, an d has focused on customer needs. With creative ideas and new technological inventions from a pool of creative people, the company now owns hundred of patents and intellectual property rights. Among these patents are the Scotch-Briteâ„ ¢ and Post-it ®, as well as other brands and logos attributed to the company. (3M company information: history 2012) 3M allows employees to have occasional interaction with people of different cultures. Challenges and difficulties come along with the opportunity. These difficulties range from adjustment to and learning with the new culture which is far distinct from the native culture. Performance is affected when employees fail to adjust with the new culture. Trainings and seminars (on-the-job trainings) are compulsory preparations. This includes cross-cultural training and knowing the unexpected. Discuss another innovative application or product of a different organisation and state why this product is successful An example of a product that is considered innovative and successful is the hybrid car Prius invented by Toyota. It is actually an electric car which runs on gasoline and electricity.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More As we know Toyota has introduced the concept of kaizen and kanban. These are Japanese terms introduced in Japanese management. Kaizen means improvement that is continuous and gradually introduced. Kanban refers to the process in production where some steps are changed or modified to provide more innovations in production and to avoid unnecessary functions. (Lynch 2008, p. 773) Toyota used these methods in the manufacture of the hybrid car Prius. Toyota has manufactured millions of cars but the production of Prius consolidated all expert ways of car production and Toyota’s pool of engineers and technicians. The making of Prius enabled the Toyota management team to introduce tradition al and innovative technique never before introduced in car production. But it tarnished a little of Toyota’s image as a hybrid manufacturer because of some defects in the brake pedals which forced the company to withdraw millions of cars worldwide. But Toyota maintains that they had tested Prius many times and introduced quality management before it was made commercially viable to the public. Prius is the first hybrid project that really caught the eyes of the world, and when Toyota said that it is the car of the 21st century, management was sure they were telling the truth. (Ichijo Kohlbacher 2008, p. 174) Prius as the car of the future started from a mere idea and innovation of other Toyota cars to a contribution of inputs and expert knowledge from the organization’s database and expertise of Toyota engineers. How it failed is not a question here, but how it succeeded at first is what is significant. Prius was a promise fulfilled by Toyota to help reduce materials d etrimental to the environment and to see to it that manufacturing plants are environmentally friendly. Toyota’s decision to push through with the Prius project was motivated by their desire to help in minimizing global warming, thus the need for low-emission vehicles. It gave Toyota an opportunity to break old technical systems with revolutionary, environmentally friendly technologies. It had long worked to reduce emissions in internal combustion engines. Toyota has been into the program of Zero Emission Vehicle, and one of Prius’s features is its being fuel efficient. (Dyer Nobeoka 2000, p. 345) Prius engineering program is done almost entirely in-house, but it is a radical innovation. It was then mass produced – the first hybrid car to be mass-produced. Before the complaints and problems surfaced, Prius proved the practicality of hybrid cars. Toyota’s Electronic Vehicle Development Department started the systematic study of the hybrid system, combining an engine and a motor.Advertising We will write a custom case study sample on 3M: an Innovative Organisation specifically for you for only $16.05 $11/page Learn More This technique of imbedding knowledge in a product yielded economic returns and internal knowledge for the company technicians and engineers, while only utilizing external knowledge later. Toyota did not anticipate that a problem as simple as the brake pedals would tarnish its reputation. There is the presence of the success curse in a company that has enjoyed continued successes right from the start. The importance of the commercialisation process for innovative organisations like 3M The company encourages continuous flow of ideas. People at 3M don’t hold their ideas to their own but instead allow the company to take hold of their ideas, put these ideas to work, make them concrete and real turning them into products. The next step is to allow a brief trial-and-error and test if a p rototype is possible. Prototyping is one of the initial steps into commercializing one’s idea. One can imagine that a prototype at last is proof that an idea can be turned into a product. So, before while imagination and creativity were the only ones involved now success in turning that idea into a commercialized product is nearing its fruition. Before manufacturing that product, all possible scenarios, advantages and disadvantages, and unseen loopholes should be taken into consideration so that making the product a success will finally become a reality. Then, by all means manufacture that product, the fruit of the team’s efforts, of brainstorming and discussion, of countless sleepless nights, and so forth. At 3M, a product is always the result of quality innovations. This product is applied with total quality management, continuous innovation and best practice. Sophisticated tools and technology are used along the arduous task of making the product meet customers†™ requirements. Marketing the product is another thing but it is one of those challenges 3M people are adept and do not take for granted. The product is applied with the necessary marketing mix such as product, price, place, and promotion. Creative employees have added the fifth P which is people. These are applied and executed at 3M, but 3M people have not forgotten the traditional parts of the marketing mix which are advertising, personal selling, public relations and sales promotion. These are marketing activities that have to be executed by the marketer and his/her team in order to introduce the new product.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Marketing research on experience focuses on what the customer wants. Benefits are in the form of satisfaction and customer experience of the product. Consumer behaviour for example has three aspects which are: creation of information, behavioural concept theory, and consumer attitude theory. These concepts provide consumer insight on consumer experience. (Schmitt 2010, p. 55) Supply chain goes with the demand chain in order to see to it that complexities in the market are properly addressed. Demand chain points to a network of trading partners which include manufacturers and end users. It is also linked to the customers who have to be consulted on the product quality. It starts with the manufacturer, goes to the customer or end user but has to link back to the manufacturer because the customers’ ideas and opinion regarding the product are significant. In a research conducted by Edward Morash and Daniel Lynch (cited in Jobber and Lancaster, 2003, p. 15), in which they involved surveys on global capabilities and performance measurement practices, they found that customer closeness is important in the new global setting. The research found that some supply chains are also experimenting with mass customization, which is a strategy that combines operational excellence with customer closeness. A key performance indicator (KPI) is often used to measure the success of a certain activity in an organization. Write an essay to discuss the importance of KPI to organizations. Support your answers with examples of real organizations and from various business functions. A key performance indicator is a measure indicating how an organisation scored on a particular part of its performance. A KPI represents an organisation’s success on a specific objective. In other words, when an organisation measures its overall performance, it identifies several success factors that comprise organisational objectives. A KPI is usually expressed in numbers or percentages. (Burby Atchison 2007, p. 75) A KPI can be defined in many ways in accordance with the organisation’s type of business, or activities and products. For instance, an organisation which is non-profit and whose objective is to provide aid to poor individuals and communities, its KPI is measured on the amount of aid, financial or in kind, to individuals and entities. A KPI is a basis for an organisation’s future goals and projects. If an organisation does not have a measured KPI, it cannot tell how it has attained its goals. There are organisations that used many KPIs in their various businesses, products, or activities. A KPI is very important because it indicates how successful an organisation’s business is and how it scores in the different organisational activities. A KPI is a measurement of what has been done in business or organisation. KPIs tell about the organisation’s goals and objectives. They are measured on a regular basis and not just once. Members of the organisation contribute to the creation of KPIs and agree on their significance. An aspiring entrepreneur who sells appliances measures his KPI by the number of appliances sold for a month. He can accompany this with a short survey asking customer opinion why they preferred the particular appliances. The KPI survey will determine the entrepreneur’s decision in his next requisition from the appliance supplier. Another important thing is that a KPI must be timely so that employees and decision makers know what to do. If it is a late KPI, it is useless. For instance, a KPI is needed on how a product will be introduced to a certain market segment. If the results are not immediately known, competitors will enter the scene and beat the organisation on this aspect of business. (Parmenter 2007, p. 151) An organisation conducts KPI to determine the financial viability of a certain project, whether the operation has increased the revenue, or whether it has higher profit. Internal a ctivities in an organisation also need KPIs or performance measurement to determine the effectiveness of some functions, like knowledge sharing. Knowledge sharing as best practice cannot be easily attained. There are barriers to this kind of HRM exercise. Szulanski (1996) termed it the internal stickiness within the firm. Organisations apply and transfer best practice among themselves, or within the firm, but barriers impede the transfer of knowledge from people to people, from department to department, or from branch to branch. Experiences of some organisations like General Motors, IBM, and others, proved that it is not easy to transfer knowledge as best practice. Internal stickiness has been seen as an important topic of study. A KPI is needed and applied to determine how effective is best practice introduced within the firm. (Groysberg, Nanda, Nohria 2005, p. 5) Technology giants conduct periodic KPIs to their volume of sales to determine whether profit increased for the period or whether their products satisfy customers. If sales have increased for the period, it means their product meet customer demands. For example, Nokia reported a decline of 7% in mobile phone sales in 2009. Apple’s iPhone and Research in Motion’s BlackBerry were leading in the competition, a major threat to Nokia. Google’s Android, the mobile operating system, also became a threat as it was gaining advantage in the market. Nokia’s profit on handsets fell by 18.6% during the second quarter of 2009, quite a big margin. But it remained to be seen because Nokia led in the high-volume of sale of cheap handsets and devices in the developing countries. (Reardon 2009, p. 1) Nokia had net sales of â‚ ¬40,984 million in 2009 compared to â‚ ¬50,710 million in 2008. It was also higher in 2007. The KPI data tell us that there has been a continuous shift in the volume of sales for Nokia. In 2010, with the appointment of Mr. Elop as the new CEO, Nokia began to make some improvement but not much. But it showed that the KPI for this period of transition enabled the company to make a decision and that is to appoint a new CEO. (Reardon 2009, p. 1) Nokia made a decision to introduce a new product series, the N-97 which is said to be a success although it could not really compete with the already popular Apple and RIM devices which are said to be growing favourites of the young demographic. (Reardon 2009, p. 2) Nokia hired Strategy Analytics to conduct KPI. According to the study, Nokia’s share in the global mobile phones sales had been maintained, or there was a wide control of 40.3 percent, a little down than the year 2008 which was 40.7 percent. In the United States, it lost its grip of the market – a big fall from 35 percent to 8.1 percent in April 2002. Apple, Samsung, and Research in Motion had the advantage. Their devices were more advanced than Nokia’s. (Reardon 2009, p. 3) The next year, Nokia had a rebound of 70 milli on Smartphones sold globally while Apple only had 33 million iPhones sold. The new CEO promised a new rise for Nokia from its slumber. Report for 2010 registered positive with sales in the fourth quarter reaching â‚ ¬12.7 billion. (Reardon 2009, p. 3) There are advantages brought about by the KPI results. This resulted in the selection of Mr. Elop as the new CEO. But Nokia’s experience in the Smartphone market was enhanced by the innovations its engineers introduced. Their biggest asset is Microsoft. Nokia and Microsoft naturally emerge as a formidable force in the mobile software. Google and Apple are major competitors. It was only in the United States market that Nokia lost by ten percent. But in the overall leadership of handsets, it had a 38 percent share of the market. Nokia failed to gain the support of four big U.S. phone manufacturers which account for the big bulk of phone sales in the country. Nokia is still the leader in the sale of low-cost cell phones worldwid e. Nokia has introduced innovative products and many of these are still with the company. With the new leadership of Mr. Elop, observers and analysts have commented that the products will surely come to life again. One of the products is the touch-screen handset which can be connected to the internet. (O’Brien 2010) Big and small organisations conduct periodic KPIs to determine market sentiments and market needs. As mentioned, there are many uses and advantages. Decision making is triggered by KPI results. Nokia needed a periodic KPI for its series of mobile products. Like the other competitors, it has a lot to catch up. And all these organisations need KPIs that can provide a brief and accurate background of the market. It can provide them a chart for important decision making. The Smartphone market is threatened by competing giants. The annual sales for this market are estimated at 400 million devices. Nokia has been telling the public that they are catching up with new pro ducts to beat Apple and Microsoft. Nokia has struggled in the Smartphone market and in the mobile software sales. Its profits had been reduced with the entry of the Android operating system, along with Apple and BlackBerry. Nokia needs a strong asset to make its hold in the Smartphone market and retain its lead once again. (Reardon 2009, p. 3) Nokia has produced the Ovi platform which is a service business and a new product, the Nokia Netbook. This kind of product needs regular KPI data, not just periodic, because it tells how the product has performed in the market and how the designated demographic has responded to the product. References Burby, J Atchison, S 2007, Actionable web analytics: using data to make smart business decisions, Wiley Publishing Inc., Indiana. Dyer, J Nobeoka, K 2000, ‘Creating and managing a high-performance knowledge-sharing network: the Toyota case’, Strategic Management Journal, Strat. Mgmt. J., 21: pp. 345-367, via City University London database. Groysberg, B, Nanda, A, Nohria, N 2005, ‘The risky business of hiring stars’, Harvard Business Review, July-August 2005, via City University London database. Ichijo, K Kohlbacher, F 2008, ‘Tapping tacit local knowledge in emerging markets – the Toyota way, Knowledge Management Research Practice (2008) 6, pp. 173-186, via https://www.palgrave.com/gp/journals Jobber, D Lancaster, G 2003, Selling and sales management (sixth edition), Pearson Education Limited, England. Lynch, R 2008, Strategic management, 5th edition, Financial Times/ Prentice Hall, USA. O’Brien, K 2010, Nokia’s new chief faces culture of complacency, https://www.nytimes.com/2010/09/27/technology/27nokia.html?_r=1pagewanted=all Parmenter, D 2007, Key performance indicators: developing, implementing, and using winning KPIs, John Wiley Sons, Inc., New Jersey. Reardon, M 2009, ‘Nokia’s Smarphone problem’, Signal Strength – CNET News, 2009, v ia City University London database. Schmitt, B. 2010, ‘Experience marketing: concepts, frameworks and consumer insights’, Foundations and Trends ® in Marketing, vol. 5, no 2, pp 55-112, via City Universdity London database. Szulanski, G 1996, ‘Exploring internal stickiness: impediments to the transfer of best practice within the firm’, Strategic Management Journal, Vol. 17 (Winter Special Issue), 27-43, via City University London database. 3M company information: history 2012, https://www.3m.com/3M/en_US/company-us/about-3m/history/ This case study on 3M: an Innovative Organisation was written and submitted by user Mikayla Cline to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Colonial Expansion of Western Civilization essays

Colonial Expansion of Western Civilization essays From the late nineteenth to the early twentieth century, Western nations including; Germany, Great Britian, France, and Italy, enrolled in a remarkably fierce period of imperial expansion. From the sixteenth to the eighteen centuries, there has been a on going fight for control over the new world. There are a several factors that contributed to the crave colonial expansion. One very imporant factor was the need to spread economic influence. Also, other countries believe that this was their nations last chance to gain any control and enlarge and of their empires. It was almost like a national competition among countries to see who could aquire the most territories because if they didnt then someone else would. Lastly, was the need to sway public opinion. Before the late eighteenth century, the opinion of the public was rarely considered, but when it came to colonial expansion, everyone is affected...positively or negatively. According to Friedrich Fabris Bedarf Deutschland der Kolonien in 1879, the German nation is more than capable of expanding its colonies and pave the way of a new course. He believes that Germany is financially and economically inclined, intensely appropriate for being a cultivated country, and could provide plentiful number of workers to do so. He feels it will be beneficial to the economic situation and to the entire national development for that matter. Fabri also states that Germany has such a political and historical power and he feels that new nations are made bitter amongst eachother and he appeals to the public by letting the German people think that by colonizing, this will bring the nations and the people together as one and this could create a liberating effect The letter form John G. Paton to James Service Urging British Possession of the New Hebrides in 1883, also states his opinion to why the British should expand to ...

Directive and indirective effects Essay Example | Topics and Well Written Essays - 2500 words

Directive and indirective effects - Essay Example At the same time, however, the EU's member governments have created and allocated increasing powers and discretion to a number of supranational organizations, including the executive Commission, the European Court of Justice (ECJ), and a European Parliament (EP), which now acts as a co-legislator with the Council in a growing number of areas. Although clearly the creation, or agents, of the member governments, these supranational organizations possess powers and preferences distinct from those of their member-state principals, and they have frequently been posited by both practitioners and academic observers as the embodiment of the project of European integration. The Commission of the European Union was established as one of the two executive institutions of the European Communities (EC). As opposed to the Council of the European Union, which represents the Member States, the Commission has been regarded as both the European, or supranational, and the administrative arm of the EC executive. The term refers to both the collectivity of the Commissioners (currently 20 in number) and the administrative apparatus that serves them. ... As to supervision, the Commission was given a general responsibility to ensure that other EC institutions and the Member States fulfilled those tasks and provisions assigned to them under the founding treaties. It had a duty to ensure that decisions taken by the Council were carried out, or adhered to, by the Member States, making it responsible for the implementation of EC legislation (for more detailed information see Elgstrm, 2005, p. 214). With the establishment of the EU, the European Commission continued to uphold the founding treaties and the acquis communautaire by monitoring other institutions and the Member States, although its exclusive right of initiative was compromised. In extreme circumstances, it can seek to enforce implementation by prosecuting an offending institution or Member State in the Court of Justice. The Commission is also required to advise on matters regarding the treaties, and even volunteers advice where it deems necessary. In order to fulfill this function, the Commission has had to develop a vast network of consultative and advisory bodies and contacts. It continues to take decisions in conjunction with the Council and the EP or, as with the CAP and competition policy, in its own right. The TEU gave it additional initiative authority in the areas of social policy and economic and monetary union (EMU). The Treaty further gave the Commission the right to be fully involved in the work of the tw o intergovernmental pillars that would stand alongside the EC: it can seek to initiate action within these pillars and even propose that some areas of responsibility should be transferred to the EC pillar (Sieberson, 2004, p. 993). The Commission must also carry out the duties and

Technology-Based Bank Frauds Assignment Example | Topics and Well Written Essays - 750 words

Technology-Based Bank Frauds - Assignment Example When a user enters their details on the website, the hackers are able to access sensitive information such as passwords, usernames and security codes that enable them to commit various crimes. Over time, there has been an increase in reported cases of financial theft. This can be attributed to the advancement in the level of computer software where individuals are able to create software that enables them to conduct various forms of cyber-crimes such as bank fraud Radha (2004). Phishing is mainly targeted at financial institutions, and there has been the increase in the number of reported theft cases. The keylogger software in the attempted bank theft in the London-based Japanese bank Sumitomo Mitsui is a type of spyware that has the ability to record the details used for logging in to a log file. The information is then sent to a specific third-party. Although initially designed for legitimate use such as enabling employers to monitor the employee's use of the work computers, the software has been largely used to commit financial fraud. Once the hackers gain access to passwords and other bank account details, they are able to transfer money from different bank accounts to other accounts, either locally or foreign Radha (2004). The keylogger used in the London case enabled the cybercriminals to keep track of the keystrokes used when the unsuspecting victims used the bank's client interface to access their bank accounts. There is a need to adopt strategies that protect one’s personal information so as to prevent the occurrence of cyber-crimes financial fraud and bank thefts Senator (1995). There exist various technologies that can be used to prevent both phishing and keyloggers. Keyloggers present a major challenge since their purpose is to get access to confidential information. However, one can employ several techniques so as to avoid the threat of keyloggers.  

The Parable of the Good Samaritan Essay Example | Topics and Well Written Essays - 1000 words

The Parable of the Good Samaritan - Essay Example The man of law asks for an interpretation of the law. What is said by Jesus is told in the form of a story, which is known as the Parable of the Good Samaritan. The parable is not an explicit answer, but is an answer that provides the story in such a manner as to provoke thought and further conversation. This story is an essential form of teaching where the teacher poses the situation and the student draws from it the lesson. The story that Jesus tells is that of a man who is robbed and those who see his plight and their reactions. The first is a priest who walks to the other side of the road in order to avoid him. The second is a Levite who also walked to the opposite side of the road to stay uninvolved. The third is a Samaritan who provides the man with help. The Samaritan goes beyond simple help, giving him a ride to a village and asking an innkeeper to look after the robbed man until he is in health. During the process of providing health, the Samaritan bandaged his wounds, used oil and wine on him to help heal him, and let him ride on his donkey. He offers to pay the innkeeper for his service and any extra service that the robbed man may need. The question that Jesus, as the Great Teacher, poses to those hearing him is â€Å"Which of these three do you think was a neighbor to the man who fell into the hands of the robbers?† (Luke:36). The lesson is taught through an example, but without providing the answer to those he is teaching. He expects that through His example, they will find the answer of their own accord. The location of the parable is identified by Hughes and Laney (2001) as the Jordan Valley which is a bit north of the Dead Sea. This route which runs through Wadi Qilt is filled with rocks and rugged terrain where robbers could ambush travelers. There is no specific time given for this story, and it is just as likely that it is a story of example rather than a related story from history. The location makes it likely that the three traveler s who passed by the robbed man might be there, but allows for the significance of the Samaritan to shine through. The location is significant as it is a man traveling from Jerusalem to Jericho, which indicates that he is traveling from morality into lands of less. Hultgren (2004) relates the belief of Augustine who suggested that this descent represented man’s descent from what was holy and immortal to that which was not and was decidedly mortal. The road is a literal descent as it starts at Jerusalem which is at 2700 feet above sea level but ends at Jericho which resides at 850 feet below sea level. Interpretation Chapter ten of Luke begins by describing a mission that is given to seventy-two of Jesus’ followers. He sends them out to gather more believers through their various acts in His name. He expects an exchange from those the followers encounter. If they are welcomed, then they give the gifts that He has given them the power to give, but if they are rejected the y are to make clear that they have rejected men of God who are on His mission. He says to them â€Å"Whoever listens to you listens to me; whoever rejects you rejects me; but whoever rejects me rejects him who sent me† (Luke 10:16). In this case, when he gets to relating the parable, it can be said that he is relating the robbed man to his followers and those who accept them as neighbors as they are then given remedies

The Transformational Leadership Style Business Essay

The Transformational Leadership Style Business Essay This assignment describes the development and transformation process of State Trading Organization Public limited (Here Onward STO). STO strived to provide to Maldivian market, products ranging from staples (like rice sugar and flour), medicine, quality merchandise, and improved construction material, oil and state-of-the-art consumer goods as well other general trading products. Due to newly established democracy and regulations, innovation imported by FDI and service level challenges STO to fundamentally rethink their business and reformulate their strategies. The nation was growing, and so were the nations demands. The organization is established in the year 1964. For four decades STO was known as the market leader. However, it lasted till the industry was opened for foreign and domestic competition in 2005 under economic and political reforms in 2001. Hence, STO foreseeing the competitive and political challenges, the organizing aimed a broader transformation towards becoming a market oriented company. This paper will cover mainly two sections. Firstly, the paper has studied the company background as the introduction of this assignment. Secondly, it has attempted to understand why change is important for organizations to adopt in todays business environment. Therefore, through highlighting on the external factors such as political, Economical, Social and Technological factors (PEST factors) that are as drivers of change, has been given importance as the literature of the subject. Consequently, the main part of the paper: finding the facts, assessing the findings, discussing and analyzing the situation which will help in understanding the strengths and weakness of the subject being studied in this assignment was thoroughly evaluated as the primary component of the paper. In addition, it has given insights into the importance of leadership in bringing changes effectively and explains the opposition and challenges faced by STO. Thus, causing STO to reconsider and reformulate in various business strategies like Leadership, people engagement and change management methods to become customer friendly and improve its image. This assignment will highlight various future challenges awaiting STO and recommendation for actions. INTRODUCTION Company Background The beginning of State Trading Organization Plc, (formerly known as (ATA) Athireege maafannu Trading Agency) is a registered organization. The roots of State Trading Organization PLC, dates back to à ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦(website) 1964 when it was opened to finance the purchasing and importation of essential food items needed for the Maldivian community in bulk. Today STO has sustained this important responsibility to oversee the food security concerns of government and diversified into many other areas of importance such as energy needs of the country which has now become part and parcel of STOs mandate. Within the framework that includes these two areas, STO has diversified and is also competitively engaged in trading in other areas including Consumer Electronics, Home appliances, Medicals, Canned foods, Health foods and a range of other high quality products. This has been achieved by direct procurement and distribution as well as forming joint ventures to effectively trade in areas where STO might have been at disadvantage had STO not been able to do so, while still maintaining a strong hold with the Government as the primary trading partner of choice. State Trading Organization plc with its subsidiaries, a joint ventures and associates is a nationwide leader in the business sector. It has significant and focused interests in petroleum, construction materials, electronic items, cooking gas, cement, roofing sheets products, home appliances, super markets and insurance. The company is geographically diverse, with operations and developments in Maldives and Singapore. Diversification is the one of the most important strategies in STO. Therefore STO is entering different business sector like, Tourism, aviation, oil business, construction, agricultural produce and real estate business. METHOD OF INVESTIGATION Most of the information about the various strategies utilized by STO to face competitive challenges was acquired through numerous interviews with managers and employees of STO. Other pieces of information were also gathered through the companys website and local media. The websites and publications of the governments numerous ministries and departments are considered the main sources of information on topics related to the governments policies, regulations and laws. Information regarding trade regulations and policies are taken from the Ministry of Economic Developments annual reports, as well as from the statistical reports that they periodically publish online. In addition to these sources several pieces of information were also acquired through STOs annual report of 2011 and the Quarterly report of 2012 LITERATURE REVIEW The liberalization of Maldives economy and trade regulation has led to market widening , attraction of new foreign investments in well known companys and competition that has led to reduced prices, latest and innovative services, quality products and better customer care. As is suggested by Bortolotti, Bernanrdo, Juliet DSouza, Marcella Fantini, and DomenicoSiniscalco(2002 cited in SilivioContessi 2004 p.3)1the infrastructure investment fosters market interaction and competition through three channels direct market selection, restructuring and entry. As is the theme of this paper, how leadership and people engagement transformed and restructured STO to a market oriented firm to confront the competition from FDI. However, the liberalization was not fully effective due to the certain exclusivities provided to STO such as Government major share. Recent changes in political platform and FDI regulation STO need to be able to adapt different leadership style like, autocratic, democratic leadership Style and other shifting circumstances and cope with those changes (Moment, 2007)2.   Every organization needs leaders who can change as fast as market conditions do (Newcomb, 2005, p. 34)3.   Business needs can change rapidly and employees look to their leaders to guide them through change.   Uncertainty in leaders can lead to a lack of faith by employees. Good leadership is critical to a successful school. Success comes from aiming high with the clear vision, ethos and communication that good leadership brings. We will act to support high quality school leadership and inspired ambitious school communities. (Ambitious, Excellent Schools Our Agenda for Action, Scottish Executive, 2004, p5)4 Research into transformational leadership in organizations has found links to improved employee commitment (Barling,webberKelloway ,1996)5,heightened trust in leadership (Bass B.M.,1990),and stronger connection with the vision (Howell and Shamir,2005)5 and thus alignment of effort with the (change) goal (Shamir,House, Arthur,November 1993 ) cited in cited in Sherry Scully 2008)5. Based on the research results it could be concluded transformational leadership may be more appropriate for STO undergoing transformation where motivation of employees and commitment to change comes from their intrinsic motivation. Future leaders and employee engagement will need to be conversant in doing business internationally and conceiving strategies on a global basis. Globalization will intensify the requirement that senior leaders deal effectively with a complex set of constituencies external to the organization. (e.g., responsibility for managing the companys interface with trade, regulatory, political, and media groups on a wide range of issues). Leadership development is rapidly moving to include substantial components involving international markets, world economic trends, and focus on particular regions such as the Asia Pacific rim (Cacioppe, 1998)6. Kotler and Heskett (1992 Cited inRezaGharoieAhangar 2009)7 identify successful leaders as those who repeatedly communicate their vision, allow people to challenge these messages and stimulate middle managers to take up the cause and provide leadership themselves, characteristics similar to transformational leadership. Likewise leaders foster an environment for building intellectual, managerial and leadership capabilities. The whole concept of transformational leadership linked with HPW is a process by which leaders and followers raise one another to a higher moral and motivational level Burns (1978 Cited in Reza 2009)7.Through this process senior managers share organizations vision to intellectually inspire, stimulate and empower the subordinates. (Bass and Avolio, 1994 cited in Reza 2009)7. 4.0 FACTS, FINDINGS Political Environment In year 1964, Maldives was a very peaceful and stable country. After 2008, the market has become volatile characterized with higher degree of uncertainty and complexity due to our political environment and reform movement. On average new regulations and laws are passed and enacted every month. Along with the democratization process came various legal changes to the economy including the introduction and changes to several laws and regulations, notably, the business profitability tax, Good and service tax, Tourism Tax, Tourism Land Rent, Bank Profit Tax, Duty Free Royalty, Foreign Investment Royalty, Fuel Re-Export Royalty and re-export tax directly influencing the STO business. The fact was highlighted in the STO Annual Report (2011 p.3) as a risk. The newly elected president in 2008 resigned half way through his term and claimed he resigned duress. Many believe its a coup. Therefore, our political environment is at very high risk. This volatile and serious political environment is affecting each and every business of this country. The political situation influenced the business strategies of STO. Hence, most of the decisions were politically driven instead of the business motive. Economical: Global recession hit badly along with the rising fuel prices. It had adversely affected the company in two ways. Firstly, recession has led to fall in income, so consumers are spending less on Home improvement items (like Electronics, kitchen appliance) resulting in decrease sales and increasing storage cost and thus in the drop in company profitability. The unexpected plunge in exchange rate of Rufiyaa against US Dollar, coupled with the continuing problem of foreign exchange shortages caused major impact on the business performance. This was highlighted in the STO annual report (2011 p.7 MDs Message).The depreciation of the Maldivian Currency (Rufiyaa) following the introduction of the exchange rate band in April 2011. Shortage of foreign currency reserve (US Dollar) is affecting STOs business. Because STO is importing most of the items from Singapore, Japan, Dubai and chain. Due to the change in government in 2008, changes to the trade policy and the implementation of new tax laws and regulation brought many challenges to STO in terms of foreign currency transactions. Social: Image of the company: Over the past few decades STO has been one of most leading and reputed company in Maldives (price and Quality).Due to recent changes in political and economic environment, STO is facing many challenges to maintain its reputation. STO is participated and contributed to a number of social activities that are designed to positively contribute to our socio-economic development and towards protecting our natural environment. These activities are in line with the company policy of being an exemplary leader in corporate social responsibility.(annual report 2011p.07) Due to the extensive government intervention on STOs business decisions, STOs reputation and image are affected According to daily newspaper (Haveeru daily) STO is engaging in corruption and fraudulent trading in Singapore. This created bad publicity and tainted the image of the company. Technology: STO understands the importance of developing its technology infrastructure and considers continuous changes in business environment and advancement in technology. In line with this, STO management team decided and implemented the Enterprise Resource Planning (ERP) to improve productivity, reducing operational cost and improving internal control and monitoring. This system provides day-to-day information to make decisions which will facilitate to transform the future of STO and employee engagement. STO has implemented the human resources module of the ERP system, which will facilitate more efficient management of payroll and other staff related matters(Annual Report 2011 p.07). EFFECTIVELY An organization cannot run without proper vision and guidance of a leader. In todays changing world the role of leadership is even more essential, to show direction towards change, convince employees and finally to set a strong foundation to successfully carrying out change. Faced with Political, Economical and Foreign competition, STO underwent recent changes where by its major strategies were rethought strengthening the whole strategic process through integration, bundling, Diversifying and focusing new industries like, Tourism and Real estate (Annual Report 2011, p.25) .STOs major shareholder the government as well as shareholders have to evolve and transform with the changes to the business environment to achieve a successful future for STO. Hence, the following part gives insight into the topic precisely. Transformational leadership style Developing vision After these major changes in business environment, STO is moving forward to achieve its vision. STO had a vision to become the most successful and the most efficient parent company (of a diversified group of subsidiaries) in the Maldives by the year 2014. Investing on tourism, real estate and aviation (Annual Report 2011, p.25) would allow STO to achieve its corporative goals. Therefore, it has to be noted that STOs vision is in accordance with one of the cores of transformational leadership. Finding the way deal with this dramatic changes STOs Board and Management team has charismatic personality which drives people to believe in leadership and that can influence people about change like how it is embedded into STOs slogan evolving with. Thus, a charismatic leader like the newly appointed Chairman and directors (appointed 2012) has used their personality leadership style to enhance the business by setting clear values and supportive culture for the employees as well as for the company. Due to major changes in political environment and the economy in Maldives, leaders must confront and take bold steps rather than being in the background even after changes in order to set an example for others and to ensure long term success of change plan as the external environment is very uncertain. HUMAN RESOURCE AS STRATEGIC ASSET STO promotes itself as employees are the most important asset in the organization with HR best practices. To promote HR strategy, implement the human resources module of the ERP system, which will facilitate more efficient management of payroll and other staff related matters. Among these STO has stated its HR strategy as follows: Selective hiring , retention and extensive development of employees STO promotes itself as an employees brand and this perception by the public has given STO distinctive benefits in terms of better attraction of necessary and new skills, employee retention and engagement making it easy for STO selective hiring and retention. STO strives to attract and retain a productive and an enthusiastic workforce. The Company ensures its remuneration packages are competitive. In order to motivate staff to attain higher levels of productivity, employees are given an incentive bonus of 3% of the net profit for the year if the company exceeds its annual profit targets(Annual Report 2011, p.27) Recognizing Employees commitment STO is able to create commitment among their employees. STO realizes that commitment is ultimately personal. To recognize employees hard work, shields of appreciation are given to those who serve more than 15 years and best employees (Annual Report 2011, p.27). Training and development of Employees Oakland, CA January 16, 2012 Bersin Associates, the premier research and consulting firm empowering Human Resource (HR) organizations to drive bottom-line impact, today announced new research that shows spending on employee development rose 9.5 percent to an average of $800 per learner in 2011, as organizations moved to combat the current skills gap in the labor market. During the year, STO conducted many short-term training programs, and provided career deployment opportunities to its employees in many different professional are as (Annual Report 2011, p.27). Employees engagement Most of the organizations are facing new challenges due to development of social media such as twitter and face book. Organizations need to have employees engagement strategy to overcome the challenges. Employee engagement plays a vital role in motivating the performance levels of the workforce. A motivated employee will seek out ways to accomplish a task. Employee engagement illustrates the commitment and energy that employees bring to work and is a key indicator of their involvement and dedication to the organization. Employees who are engaged are more productive, content and more likely to be loyal to an organization. When organizations put sound HR practices in place, they are more likely to discover that employees feel satisfied, safe and will work to their full potential .Therefore STO recognizing, values, support, feeling in different situation like, providing financial support through staff loan, discounts and awarding long service staff every year. Striving to attract and retain a productive and an enthusiastic workforce, STO recreation club (STORC) conducts many sport events to help foster camaraderie and team spirit among staffs.(Annual Report 2011, p.28). Performance management According to the University of California, Berkeley is committed to a performance management system that fosters and rewards excellent performance. Effective performance management aligns the efforts of supervisors and employees with departmental and campus goals, promotes consistency in performance assessment, motivates all employees to perform at their best, and is conducted with fairness and transparency. (Cited in http://hrweb.berkeley.edu/performance-management). STO has also been taking measures to evaluate and manage the performance of both individual employees and departments through performance auditing on HR and also through a performance evaluation at the end of every financial year. HPW and Employee Engagement STO is adopting high performance working practices through SAP ERP system. The system helps to align a complex set of organizational elements including Strategy, vision, Mission, and goal, management practice, organizational structure, work practices and process human resource and other systems such as technology. Continuous high performance work systems have been cited by STO and the company is now transitioning to a high performance working system. This will require the development of a strong communication system and organizational restructuring. CONCLUSION Transforming whole business environment in Maldives (PEST) factors are affecting STO business. Domestic and international competition STO has managed to retain its market position. As new challenges emerge the change process will be an ongoing process to maintain market position. As now STO has completely lost its remaining exclusivities it will face new challenges from Multinational chain like (ACE hardware) over retaining customers. Excellent HR practices and efforts retain existing employees as well as new. To tackle the future challenges STO is developing its human resource, redesigning organizational structure, using latest technology and innovative software to efficiency and effectiveness of its operation. To achieve organization mission and vision, STO is adopting high performance working practices, increasing employee engagement, review STO pay package and career development opportunities. Furthermore investing eco-friendly products and engaging CSR to transform the future challenges. Therefore STO come to a decision to diversify its business into different area like, aviation, real estate business and tourism industry to improve its financial performance. This will attract more investors and shareholders as well as all stakeholders. So this strategy will bring more opportunities to the business as well as public in future. RECOMMENDATION Dynamic and complex business and Political environment STO is facing many challenges as well as opportunities in future. Therefore STO needs to be more proactive to these changes, which can be perceived by the knowledgeable among the corporate: Even though STO is government owned company (Major Shareholders), too much of government influence and political motive decision may not be business and profit oriented. It should be balanced in terms of politics and profit or business. As STO faces new challenges due to implementing EPR system, lack of trained employees. Therefore STO need to Investing in training programs helps employees develop personally and professionally to adopt this incremental changes in its processes and operation especially the way HR works, good and services are delivered to the end customer for this transformational change alone will not do. STO need to implement more monitoring and control mechanism to employee recruitment, Conflict resolution at workplace. STO need to developed HR Policies and procedures and communicate the values of its organization and provide everyone fair and transparent promotion and rewarding system. 9.0BIBLIOGRAPHY 1. Sung, Johhny and Ashton, David.High Performance Work Practices: linking strategy and skills to performance outcomes. s.l.  : Department of Trade and Industry, UK, 2005. 2. Schuler, A J. [Online] 2003. [Cited: 3 November 2011.] http://www.schulersolutions.com. 3. Recklies, Dagmar. [Online] 2001. [Cited: 4 November 2011.] http://www.themanager.org. 4. Canterucci, Jim. [Online] 2001. [Cited: 3 November 2011.] http://www.corpchange.com. 5. Nickols, Fred.Four Change Management Strategies. s.l.  : Distance Consulting LLC, 2010. Mike Millmore Philip Lewis Mark saunders, adrian Thornhill Trevor Morrow(2007) Strategic Human Resource Management contemporary issues Jon M. Werner and Randy L. Desimone (5th Edition) Human Resources Development Post :GauravAkrani Date : 12/27/2009 08:52:00 PM IST Comments (2) Lables : Management, Study Notes Craig W. Fontaine, Ph.D.(August 2007) NortheasternUniversity College of Business Administration A Critical Factor for Organizational Effectiveness and Employee Satisfaction Charlotte RaynerDerekadam-Smith, Managing Leading People (2nd Edition, chapter-9) Recruitment Selection Employee-engagementmaximizing-organizational-performance PERSONAL EXPERIENCE Throughout the work for this Assignment, I have learned how organizations operate and the challenges they face. I understood from this work that, regardless of how smooth and successful an organization is, changing and adopting leadership style are always needed. It may be in the target market, management, human resource or technology used by the organisation. For these reasons, if handled carefully with the right tools, change can be smooth and successful. I m confident, that I will be able to apply the techniques that I have learned from this work in all stages of my career.

Dance with the Music :: essays research papers

When we think of gifts, we picture little boxes covered with shiny wrapping paper and a cute little ribbon on top. For my fifth birthday, my present didn’t exactly fit these â€Å"requirements†.   Ã‚  Ã‚  Ã‚  Ã‚  Sitting down in front of the piano every night, I can remember the time when one little girl’s dream came true. Immediately after I woke up on the day of my fifth birthday, my parents blind-folded me and led me to the dining room. Taking off the handkerchief, I stood in front of the most beautiful piano I had ever seen. In front of me was a brown, upright Wurlitzer, my very own piano. I immediately pulled out the chair from under the piano and opened the lid. I took a deep breath and played Jingle Bells, the only song I could memorize at the time. Gliding my fingers over the smooth piano keys, I couldn’t believe that this was actually happening.   Ã‚  Ã‚  Ã‚  Ã‚  Turning five, I was only interested in music. While other children would sit in front of their televisions and bug their eyes out watching Barney and Sesame Street, I became engrossed in watching tapes of ballets, concerts, and musicals. It was evident that I was a child who would grow to love music and its art; however no one could ever imagine that this interest would evolve into a significance that would change my childhood forever.   Ã‚  Ã‚  Ã‚  Ã‚  At around the same time, I realized that my cousin Caroline was my role model. She was a tall girl that would blow people away as soon as she stepped into a room; you could sense her magnificence from a mile away. Caroline was attracted to just about everything that I was, and excelled at all the things that she attempted, which included the art of piano. Once I learned that she was such a brilliant musician, I started to beg to learn how to play the piano. Most of my family members thought that this was just some childhood stage that I would quickly get over and drop.   Ã‚  Ã‚  Ã‚  Ã‚  My mother brought me to my first keyboard teacher, Scott. He taught me about all the essentials including the notes, their values, and some simple songs. Although I learned nothing more then the basics, I was overjoyed, treating the uncomplicated steps as gold. Every week after lessons, I would rush to my parents, skipping with delight, eager to show them what I had learned.

Health and social unit

In my report I will show my understanding and knowledge of the importance of communication skills in care settings and about values involved in care practices. I have chosen to do my report on educational settings and I will focus on how individuals with specific needs communicate In both group Interactions and one-to- one interactions. I will do this by working in a class on both Thursday and Friday mornings where the pupils have specific needs.I will observe the communication with the teacher and students and also the communication between the students and myself when I take on the role of the teacher. Also, I will take into account the barriers that effect communication such as; cultural differences, Language differences, difficulty In understanding accents and physical tattletales such as hearing problems or speech difficulties. I have chosen to focus on Individuals with specific needs as I am interested in how people with specific needs communicate.For example, a woman named Hel en Keller who was born in 1880, was oaf, dumb and blind and learned to communicate through feeling the vibrations of a person's face when they spoke. I also would like to see how practitioners react and respond to Individuals with specific needs; how they adapt their voice and body language to slut the student. For example, how they change the tone, pitch and pace of their voice to get the student's attention or how they change their facial expressions to show they're unhappy with the students.I also want to see how they follow the care value base to ensure they are treating all of the students correctly ND providing quality service. Know that communication is very important, especially in health and social care settings, as effective communication skills help the practitioner develop an appropriate relationship with the service user, the service practitioner is likely to have regular interactions with service users and the family and friends of the service user. Interactions occur for a variety of reasons in care settings, such as when people give and receive information.The communication cycle is very important as interpersonal interactions in care settings involve two-way communication. I will change the names of the students, teachers and the school throughout my report to maintain confidentiality and their privacy. By doing so, I am following the care value base. Setting the scene: I did my two interactions at Round Hill Secondary School with a class of year 7 students who all had specific needs. Most of the students have reading levels below average and have certain needs that must be met in order for them to learn effectively.The school is a local authority school in statutory services, education is compulsory and provided by law. The school has around 1000 students all aged 11-18 years old. It is the only secondary school in the town and the town has a population of approximately 14,750 people. Many people are unemployed and Working class' and many stu dents are on pupil premium which means that the school is provided with additional funds for disadvantaged students so they are given the same opportunities as other students.The classroom in which the students are taught in is bright and colorful with posters on the walls and some of the student's work on the walls. There are three tables of 6 and a table of 4 pointing towards the whiteboard and teachers desk. There are around 14 students in the lass I am helping in. The students in the year 7 class (EGG) are all aged 11-12. Williams KS sub level is b which is above average; however his attitude to learning is a 3.Ethane's KS sub level is a AAA which is below average and his attitude to learning is a 1. Grace's KS sub level is c which is also above average and her attitude to learning is a 4. The Care Value Base The care value base is a set of values which give guidelines on how the practitioner should treat the service user. It also outlines the rights service users have and what they should expect from health care services. The care value base is very important for anyone working in or using health care services.It is important for clients as it helps them promote their rights by outlining what they should expect from practitioners so they can identify when they are being treated unfairly or incorrectly. Many laws are against discrimination. For example, the equal opportunities legislation prohibits discrimination; the sex discrimination act, the race relations act and the Disability Discrimination act. All care workers must treat all service users without unfair discrimination as this could affect a person's self- incept and lead to loss of self-worth.The care value base helps practitioners to ensure they treat all their clients correctly and equally and ensures that practitioners meet the needs of all service users. For example, It is important for practitioners to avoid any stereotyping or prejudice behavior and ensure that they treat every client as an individual, taking into account the clients personal beliefs, likes and dislikes, and background to provide quality care. Any violation of the care value base made my practitioners can lead to dismissal. It is therefore very important The Care value base transmissions:Promoting anti-discriminatory practice Maintaining confidentiality of information Promoting and supporting an individual's right to dignity, independence, health and safety Acknowledging an individual's personal beliefs and identity Protecting individual's from abuse Promoting effective communication and relationships Providing individualized care AI Types of communication: There are many different types of communication that practitioners will need to use to provide good quality service which meets the needs of each individual service user such as; Non-verbal communication, Written communication, Verbal immunization, Electronic communication and Communication for individuals with specific needs. These are all ways in which the practitioner uses to meet and respond to the service user's physical, intellectual, emotional and social needs.They will need to use these ways of communicating to: Give information, Understand information, express thoughts and feelings and exchange information so that the person they're communicating with can fully understand what they're saying. Verbal communication involves using the mouth and sound to communicate ideas and thoughts for example through words, sounds, speaking, and language. Strong and clear verbal communication gives us the ability to explain our ideas through spoken words and also allows us to listen to other people's ideas and understand them. When communicating verbally, the person must be able to actively listen to the other person's message that they're sending, paraphrase, clarify and respond.An example of verbal communication I observed in EGG was when a student asked the teacher what they had to do through speaking, and the teacher answered by r epeating her instructions and explaining each part of the task. Non-verbal communication is communication that doesn't involve sound or language. For example, this can be body language, facial expressions and gestures such as sign language. An example of non- verbal communication that I observed was when the teacher asked the students if they understood the task before she moved on to the next one, she asked them to show her a thumbs up if they were confident and understood the subject, and to show a thumbs down if they needed a bit more help.This gesture is a simple way for the teacher to find out how her students feel about the topic so that she can make sure she is meeting all of the student's individual needs. Written communication s when ideas are written down for somebody else to see and understand. For example, written communication can be reports, worksheets and letters. An example of written communication that I saw was when the teacher asked the students to draw an arrow i n their book at the end of their work and put a smiley face on the arrow where they think they are, the face being far to the right meaning fully communication that I witnessed, this allows the teacher to see how each individual student feels about their work to Judge their understanding when marking it.The teacher explores ways in which the students can express themselves and get their linings about the topic across to her in simple ways such as these which help her provide the students with the quality care, teaching and learning that they have a right to. Another example of written communication is when the teacher wrote out the whole task on the whiteboard so that the students knew what they had to do. Formal and Informal Communication The language register (the degree of formality or informality) changes depending on the situation a person is in. Formal communication is most likely to be used when a person communicates in an ‘official' way, such as when a care worker is p resenting their care organization. For example, answering the telephone and saying â€Å"Good morning, Round Hill Secondary School, How may I help you? † Can make the person feel respected and valued.Whereas If the care worker answered the phone in an informal way such as â€Å"hello, what's up? † it could be perceived by the person the care worker is communicating with as being disrespectful or even rude. However, informal language might put a service user at ease and make them feel more comfortable. (Promoting effective communication and relationships) Another issue with informal communication is ‘speech communities'. People from different localities or ethnic groups, for example, may use different phrases or words which might not be understood by others and could lead service users to feel excluded and uncomfortable. However, using formal language could lead to the same problem.For example, a person who doesn't work in a hospital isn't likely to understand the technical terminology that the nurses use, such as ‘Myocardial Infarction', but would understand the term ‘heart attack. Using technical terminology might create barriers for people who are not part of that ‘speech community and it is wherefore important to communicate with appropriate language to suit the individual service user. In EGG, the teacher asked a student to ‘multiply 100 by 4' the student didn't understand the question as he didn't understand the terminology used. By using the term ‘multiply instead of times' the teacher confused the student. This shows that terminology can act as a barrier to good communication. The conversation Sandwich Conversations have a beginning, a middle and an end.At the beginning of a conversation a person has to create the right atmosphere and at the end of a conversation a person should leave the right feelings behind. For example, I created the right atmosphere when starting a conversation with a student by sho wing them that I was relaxed. I did this by keeping my muscles relaxed and avoiding tension. My tone of voice also showed I was relaxed as I used a calm voice with varying tone which also showed that I was being friendly. I left the right emotions behind after the conversation took place by smiling. Open and closed questions: While working in EGG, I took into account the questions I was asking the students.I used mainly open questions to encourage the students to speak to me and lead to silences which can make people feel awkward. By using open questions, I encouraged the students to discuss their thoughts and feelings with me. Open questions are likely to encourage the person you are communicating with to give a longer answer. In some situations it is important to use open questions as the person who you're communicating with is more likely to give a better response which can give opportunities to carry on the conversation smoothly and comfortably. I used open questions to develop conversations with the students that can be quiet or shy and encourage them to talk to me. For example, I asked one of the students, â€Å"What were you doing last lesson?Which required an answer other than yes' or ‘no? However, In some situations, such as a Job interview, Closed questions are more likely to be used as they are quick and easy to answer and usually give the questioner the facts they require, for example â€Å"Are you happy? † is a closed question, it only requires a yes' or ‘no' answer. The questioner also usually keeps control of the conversation. Closed questions are more likely to be used in formal situations. I also used probes and prompts to encourage the students to carry on speaking. For example, when a student told me they did not enjoy History, I said, Why not? O encourage them to tell me why they didn't enjoy it.Closed Questions I could have used: Open questions I used to encourage the students to communicate with me: Do you not like mat h's? Why don't you like math's? Did you have breakfast today? What did you have for breakfast today? Do you like school? What do you like about school? Proximity and Personal Space: The space between people during a face-to-face conversation can sometimes determine how friendly the conversation is. In different cultures, people have different views of how close people should be when they're talking. If a care worker eats too close and enters a service user's personal or intimate space without permission they could be seen as being aggressive. Edward T Hall described four levels of proximity: Intimate distance which suggests a closer relationship between individuals if their intimate space is entered, For example, Hugging. Personal distance which usually occurs between people who are family members or close friends. Social distance which is usually between people who know each other well, such as a co- worker. Public distance, Physical distance at this level is often used in public s peaking situations. Talking in front of a class full of students or giving a presentation at work are good examples of such situations. In EGG I witnessed a student who was in trouble being reprimanded by a teacher, who obviously felt that their personal space was being invaded.I know this as Firstly, they turned their face away, then they took a step back and put their hands in their pockets (a defensive action) and lastly the student walked away. In order for strong communication to take place, the communication cycle has to be used effectively. The communication cycle is the process of us thinking of an idea e want to communicate, for example thinking about a task we want to do. Deciding how we're going to communicate the idea, e. G. Speaking about the task. Sending the message. (speaking) The other person then receives the message for example through hearing it, decodes the message, and if the message is understood by the person, they will give you feedback and send a message ba ck.This process is repeated again and again throughout conversations. An example of the communication cycle being used badly was when I observed during a group interaction using verbal communication with three students, myself ND the teacher, The teacher sent a message verbally to the three students explaining the task she expected the students to complete- To work in a group, roll two dice and then multiply the number on the first dice by the number on the second dice and write it down. Some of the students in the group I was working with didn't understand what they had to do as the noise in the classroom from other students served as a barrier which meant that they could not hear the entire message.However, one student in the group, Ethan, listened to the message, decoded the message and understood what he had to do and was able to repeat the message to he other two students, as well as showing them what they had to do successfully as they both listened and understood what he was saying. I then asked the two students what they had to do and they both explained the task correctly, showing that the communication cycle was used correctly between the students and understood. Another example of the communication cycle being misunderstood was one I came across whilst helping in the specific needs class in a one-to-one situation with a student named Adam and myself.There was music playing in a different room and it distracted Adam which served as a barrier to effective communication as the music as a distraction which made hearing the complete message I was sending difficult. Adam couldn't concentrate to listen fully what I was asking him to do and I could see by his blank facial expression and how he started fidgeting by not sitting still that he didn't understand what I had said, I had to repeat what I said and I could see he still didn't understand me as he frowned and looked down at his work and nodded. This is an example of the communication cycle not being en coded correctly as the message I was sending wasn't received and understood and Adam couldn't return the message and he tried to hide the fact he didn't understand. If I hadn't â€Å"read† his facial expression and body language I wouldn't have known this.Examples of the care value base principles being used in the classroom: A principle of the care value base is that all service users have the right to be respected. Another is promoting anti discriminatory practice. I noticed that the students raised their hand when they wanted to ask a question or answer something and waited patiently until the teacher asked them to speak. By doing this, all of the students would be able to speak without being interrupted and all get a turn to answer, getting their point across. If a student interrupted another student when they were speaking, I noticed that the teacher did this, she raised her voice slightly and quickened the pace of her voice to show that the student had done something wr ong.She also changed her body language to show that the student had done something wrong by widening her eyes slightly and also crossing her arms. This way of taking turns to speak promotes equality and respect and encourages the students to treat everybody fairly in later life, regardless of who they are. Another principle of the care value base is maintaining confidentiality of information. An example of this being used effectively that I noticed whilst in the lesson was that if the teacher was away from her laptop during the lesson or had to leave her laptop for any reason, she would always lock it and close it so that none of the students or anybody except herself could access the student's records or any other file on it.She would also keep any information about the students on paper in a locked drawer so nobody except herself could access them. Another example of respecting the student's confidentiality and privacy, when the teacher is speaking to an individual student one-on- one she talks quietly so that what he is saying cannot be heard by others. For example, The teacher was telling one of the students what she had done wrong in her work and explaining that she had to set it out differently to make it easier. When she did this, she lowered her voice so only the student she was speaking to could hear and she also bent down so she was at eye level with the student.This made the student more relaxed and comfortable and didn't give any messages to make the student thinks he had done something wrong. An example where the teacher showed respect while seeking to ensure that a student named Sam didn't cause harm to himself or others around him was in situation where Sam lost his temper and showed aggressive behavior due to another student being disrespectful toward him. Sam was about to approach the student to physically harm him, I know this as he had fixed eye contact with the boy and his muscles were tense. When the teacher noticed what was happening, she quickly raised her voice and told Sam to stop what he was doing and calm down.When she did this, she stretched her arm out in front of Sam with her palm out to show that he must stop what he was doing and she also looked over his shoulder when she was doing it so she didn't look directly at him as that could be seen as aggression. She asked the two boys to leave the classroom and followed them out so that they didn't disrupt the rest of the students in the class any more than they already had. This is an example of both verbal and non-verbal communication as the teacher used spoken language to tell Sam to stop and also body language to effectively send the message to him. Comparing the teacher's quick pace and raised voice in this situation to the calm, slow voice with varying tone when she uses giving instructions, this shows how changing your voice can convey different meanings and effectively get your message across to others.AAA My interactions with the clients/Students: While w orking in a one to one situation with a student named Grace, I had to be aware of the body language and voice I was using as these can send different messages to the student. I made sure I had open body language by moving my chair outwards so that I could sit on an angle facing her instead of sitting straight forward as this could make me seem more approachable. I also kept my arms open and feeling intimidated. I kept my facial expression friendly by smiling slightly. I also had to be aware of proximity and kept out of her personal space as entering this could aka the student feel uncomfortable, awkward or even intimidated.To help the students practice their spelling in a fun way after they had a spelling test, they were allowed to use plasticize to shape letters and then place them on a board to spell words. I noticed that Grace asked me to shape a lot of the letters even though she could do them herself. I asked her why she wasn't doing them herself but made sure to smile slightly and raise the pitch of my voice a little bit so that she didn't think I was angry with her. She said she couldn't do them although I knew that she could as I had seen her do it before. I encouraged her to shape the letters by asking her to try and telling her that if she couldn't I would help her and then praising her when she did.I noticed that when she was praised this encouraged her to do more letters quickly and correctly. I noticed that praising the students made them want to complete tasks correctly. I also followed the care value base by promoting independence as I encouraged Grace to try before I would help her shape the letters. I also followed the care value base as I tried to interact with each student for an equal amount of time each lesson and I encouraged them to interact with me by ending them positive body language. I also promoted effective communication and relationships, for example, I assigned two students a task such as to hand out plastic wallets to each stude nt in the class.AAA: In order for me to be able to deepen and widen my understanding of how communication is used within health and social care settings and not Just what I observed in educational settings (EGG), I used a range of sources such as text books, websites and videos to understand the factors that affect good communication and also the values involved in care. The sources helped me understand why the teacher communicates in the way that she does, such as using appropriate language and body language to suit the students to get her message across to them and they also helped me understand why the Care Value Base is used. Barriers to communication: The term ‘barriers' refers to when communication becomes blocked so that good communication cannot take place. This can be through a person not being able to see, hear or receive the message such as when a person has visual disabilities or hearing disabilities.For example, a student named William who had visual capabilities could not see the white board to check his spellings which lead to him getting out of his seat and moving closer to the board each time he wanted to check a spelling. This situation have disrupted other students and also prevented William from completing his work in time. This situation could have been easily prevented by the teacher taking the time to read Williams SEEN plan which would make her aware of his visual disabilities and allow her to plan a way for William to be less affected by them, such as planning to seat him in closer proximity to the board or giving him the peelings on a sheet of paper. Communication can also become blocked when a person can't understand the message or misunderstands the message.There are many different barriers that can prevent effective communication from occurring ‘norms' which may be confusing or hard to understand for somebody outside of that religion. For example, it might be normal for a Muslim woman to cover her body with loose fittin g clothes as the Islamic religion requires her to cover her body except from her hands and face. A person from outside of that religion may be confused or even offended by this dress code. Environmental barriers. Such as space and noise. Language barriers. For example, a student from another town may have a different accent which might be hard to understand for other students. Emotional barriers. For example, Fear can stop a person from doing something they want or need to do. Disabilities.Such as physical disabilities for example being in a wheel chair. However, people can overcome barriers by learning more about them, finding different ways to communicate and being calm and patient. I noticed that there were simple rules that the teacher had set for the students in her lassoer which made the lesson run more smoothly with less interruptions. For example, when the students were to get their math's folders, they had to get them one by one in the order of the register. This way there would be no crowding around the folders and chance for the students to get distracted by other students or any barriers which could get in the way of the lesson.Whereas if all the students had to get their folders from a cupboard all at the same time, it would take more time and could unsettle the class. Comparing this to the way students get their folders in the ordinary year seven class, where one person from each table gets the folders for everyone on their table, the ‘ground rules' or ‘norms' that the teacher had set for the students in EGG help to overcome barriers and ensure that the lesson is used effectively and no time is wasted. (Promoting and supporting an individual's right to dignity, independence, health and safety) AAA: Conclusions. From my time in EGG I have come to the conclusion that a number of things can effect communication; Body language, Proximity, Appropriate language use, barriers, the type of voice used.I know that Communication is not Just spea king and listening and a person must take into account all of the possible things that can affect A person must think about what message their body language is sending to the person they're communicating with and whether it's appropriate to convey their feelings, such as whether they could be seen as aggressive or assertive. For example, open and closed body language can determine whether or not a person feels comfortable speaking to you. They must think about how the tone, pitch and pace of their voice can portray their feelings such as when I was angry or annoyed at student I would raise the pitch of my voice and quicken the pace of my voice. Think that one of my strengths when communicating is body language.I think I use the correct body language to suit my feelings and the situation I am in and I am aware of the messages that I am sending through my body language. However, I think I could improve my facial expressions when communicating with the students as they sometimes send t he wrong impression. For example, in one situation when I was angry with a student I smiled slightly which confused the student as she didn't think I was being serious. I should have kept my lips pressed together and widened my eyes that I was angry with the student. I understand that throughout all communication in health care service the care value base must be used correctly and appropriately in order for quality service and strong communication to be provided.The values involved in care help both the practitioners and service users develop a strong relationship through communicating effectively as the care value base outlines what to expect for both practitioners and clients. The main conclusion that I have drawn from my research for this report is that good use of communication is n essential tool for anybody working in care services and in everyday life. Strong communication skills are essential for a teacher, as I observed in EGG, to enable learning and provide quality teachi ng to the students. It is also essential that practitioners, such as teachers, follow the care value base rules to improve the client's quality of life by meeting their physical, intellectual, emotional and social needs.The teacher empowered her students by promoting the seven values; Promoting anti-discriminatory practice, Maintaining confidentiality of information, feet, Acknowledging an individual's personal beliefs and identity, Protecting individual's from abuse, Promoting effective communication and relationships and Providing individualized care. Observing policies are essential in order to protect the students from harm or abuse (protecting individuals from abuse) and to build appropriate professional relationships with clients and co-workers (Promoting effective communication and relationships). Teachers should always be trying to improve the quality of their teaching and find ways to provide quality education for each individual student. (Providing individualized care).